1.1 Purpose and Scope

This Refund Policy establishes the guidelines and procedures for managing refunds related to WiseIN Mentorship Calls. It is designed to ensure a transparent and fair process for both mentors and mentees. This policy applies to all users of WiseIN's mentorship services and governs cancellations, no-shows, and rescheduling requests.

1.2 Overview of the Refund Process

The refund process at WiseIN is structured to be straightforward and efficient. Users who require a refund or wish to reschedule a session should submit a request as outlined in this policy. Upon receipt, WiseIN will review the request based on the conditions specified herein. Approved requests will be processed using the original payment method, ensuring a timely and clear resolution.

2.1 No Show by Mentee

If a mentee fails to attend a scheduled call without providing prior notice, the call is considered a 'no-show.' In such instances, the mentor retains the full payment, and no refund will be issued. This policy ensures that mentors are fairly compensated for their time.

2.2 Last-Minute Cancellations (Less Than 24 Hours)

Cancellations made within 24 hours of the scheduled call are classified as last-minute cancellations. Under these conditions, the mentor is entitled to retain the full fee, and no refund will be granted. We understand that unforeseen circumstances may arise, but timely notice is essential to respect the mentor's schedule.

2.3 Cancellations More Than 24 Hours in Advance

When a call is canceled more than 24 hours prior to the scheduled time, the mentee is eligible for a full refund. Early notice allows the mentor to adjust their schedule, and ensures that the time slot can be reallocated accordingly.

2.4 Mentor-Initiated Cancellations

If a mentor cancels the call for any reason, the mentee will have the option to either receive a full refund or reschedule the call at a mutually convenient time. This policy ensures that mentees are not adversely affected by changes outside their control.

3.1 Mentee Rescheduling Requirements

If a mentee needs to change the scheduled time for their mentorship call, they must request a reschedule at least 24 hours before the original appointment. This advance notice helps minimize disruption and allows the mentor to adjust their schedule accordingly.

Rescheduling Options:

• Select a New Time: Work collaboratively with the mentor to agree on an alternative time slot.
• Request a Refund: If rescheduling isn't feasible or preferred, the mentee may opt for a full refund, subject to the conditions outlined in the Refund Eligibility & Conditions section.

3.2 Mentor Rescheduling Requirements

Mentors are equally responsible for maintaining clear communication when changes arise. If a mentor needs to reschedule a call, they must notify the affected mentee at least 24 hours in advance of the scheduled time.

Mentee Options:

• Reschedule: Agree on a new, mutually convenient time, or
• Request a Full Refund: Opt for a refund if the proposed alternatives do not suit their schedule.

4.1 How to Submit a Request

To initiate a refund or rescheduling request, users must utilize the official submission channels. Requests can be submitted by:

• Email: Send your refund or rescheduling request to [email protected].
• Online: Use the dedicated request form available on the WiseIN website.

4.2 Required Information and Documentation

To ensure a smooth and timely resolution, every refund or rescheduling request should include:

• Booking Details: Booking ID, date, and time.
• Reason for Request: Explanation for cancellation.
• Supporting Documentation: Attach relevant documents if applicable.

4.3 Response Timelines

Once your request is submitted, WiseIN follows a structured timeline to ensure prompt resolution:

• Acknowledgment: Within 24 hours of submission.
• Review and Decision: Final decision within 1-2 business days.
• Processing: Refunds are processed promptly upon approval.

5.1 Situations Not Eligible for Refunds

Refunds will not be granted under the following circumstances:

• Attended Sessions.
• No-Show Without Notice.
• Last-Minute Cancellations.

5.2 Terms and Violations Affecting Refunds

Refund eligibility may be impacted by:

• Breach of Terms.
• Non-Compliant Requests.

6.1 Timeline for Processing Refunds

Once a refund request has been approved, WiseIN will initiate the refund process promptly. Refunds are typically credited within 7-10 business days.

6.2 Method of Refund (Original Payment Method)

All approved refunds are credited back to the original payment method used for the transaction. If the original payment method is no longer active, WiseIN will arrange an alternative method.

7.1 How Updates Will Be Communicated

Any updates or amendments to this policy will be communicated via email to registered users and will also be posted on the WiseIN website.

7.2 Effective Date of Revisions

All revisions become effective on the date specified in the update notice. WiseIN will provide clear guidance on how and when the updated policy will take effect.